Shop Guide

Flat rate across Japan: ¥500
※Free shipping for orders of ¥10,000 or more placed by 12/2 at 2:00 PM!
Applicable after coupons and points are applied.

Delivery will be made via Yamato Transport (Nekopos / Takkyubin).

・You cannot choose between Nekopos and Takkyubin.
・A different delivery company may be used in some cases (not selectable).
・A shipping notification may be sent to the recipient directly from Yamato Transport.
Click here for details

Ships approximately 2–3 days after the order date
※Excludes certain items
※Ships from the Kansai region

You can specify delivery date and time 5–8 days after your order.
※Not available for Nekopos, pre-order, made-to-order items, or payments via Shop Pay, Google Pay, or Apple Pay. (The system may allow selection, but these requests cannot be accommodated).
※Orders without a specified delivery date are generally delivered faster.

Asia: ¥900
Oceania / North America / Central America / Middle East: ¥1,250
South America / Africa: ¥1,700
Europe (EMS): ¥1,400
Europe (DHL): According to total order amount
Product Total / Shipping Fee
～¥9,999 / ¥2,000
¥10,000–14,999 / ¥3,000
¥15,000–29,999 / ¥5,000
¥30,000～ / ¥7,000

※Free shipping for orders over ¥10,000 until Tue, 3/10, 14:00!
・Applies to the amount after coupon or points are applied
・“Europe (DHL)” is not eligible

Taiwan / China / Korea / Europe: EMS
India: DTDC
Other countries: DHL
※Please note that the courier may be changed depending on the product or package size.
※For shipments to Europe, you may choose either EMS or DHL.
※Please enter the shipping address in English.

EMS ： Approx. 2 weeks from the order date (around 10 days after shipment)
DHL ： Approx. 1–2 weeks from the order date
DTDC (India only) ： Approx. 3 weeks from the order date
※Date and time cannot be specified.

Consumption Tax: Not exemptible
Customs Duty: Covered by our company
If you are charged, please contact us with a copy of the receipt.
※VAT (Value Added Tax) may not be refundable.

・Payment currency: Japanese yen (JPY)
・Approximately 2% is added to the product price as a currency exchange fee.
・Foreign exchange fees and currency exchange fees are borne by the customer.
・Exchange rates and fees may vary depending on the credit card company. Please check with your card issuer for details.
・If the order amount changes after the initial purchase, an additional exchange fee may be incurred due to reauthorization.

Some items (e.g., certain foods, furniture, and made-to-order products) cannot be shipped overseas.
Please refer to each product page for details.

・Taiwan: “EZ WAY 易利委” registration is not required.

・China: A Resident ID or Passport Number is required.
Shipments may require customs clearance through an import agency (fees borne by the recipient).

・Brazil: Please enter your TAX ID in the address field (mandatory).

・Russia / North Korea: Orders are not accepted as shipments are currently suspended.

＜For Domestic Orders＞
・Credit Card (VISA / MasterCard / JCB / AMERICAN EXPRESS)
・PayPay
・Rakuten Pay
・Shop Pay
・Google Pay
・Apple Pay
・Post-payment: Available for orders over ¥3,000
・Cash on Delivery: Available for orders over ¥3,000

＜For International Orders＞
・Credit Card (VISA / MasterCard / JCB / AMERICAN EXPRESS)
・Shop Pay
・Google Pay
・Apple Pay
・AlipayHK (Hong Kong)
・Alipay (China)
・WeChat Pay (China)
・PAYCO (Korea)
・Bancontact (Belgium)
・PIX (Brazil)

※Exchange fees are the responsibility of the customer.
※Payment options may be limited for pre-order or made-to-order items. Please check each product page for details.

・This payment option is available for orders totaling 3,000 yen or more.・Invoice will be enclosed with your order. ※If the billing name and shipping name differ, the invoice will be mailed to the billing address within one week after shipment.・Payment can be made at convenience stores, post offices, banks, or via PayPay.・The maximum total balance allowed for this payment method is 55,000 yen (tax included).・Please make payment within 14 days from the invoice issue date.
・This postpaid service is provided byNet Protections, Inc.to whom the payment claim will be transferred. Please read and agree to the NP Postpay Terms of Use and Privacy Policybefore selecting this payment method.If the purchaser is a minor, please obtain consent from a legal guardian before use. If payment is not confirmed by the due date, additional fees may apply.

You can issue a receipt directly from the following screens:

・Payment completion page
・Shipping confirmation email
・Order history in your member account (available after shipment)

※Recipient name can be customized.

Order Shopping Bags Only [¥50 each]
＜How to Order:＞
Please select “Shopping Bag” on the cart page.
＜Notes＞
・Please remove price tags yourself.
※If the delivery address differs from the purchaser’s, we will handle it on your behalf.
・The type and size of packaging materials will vary depending on the product.
・Number of bags provided will not exceed the number of items ordered.
・Some bags may have fold creases.
・You may receive bags made from different materials or with different designs.

Wrapping Materials + Shopping Bag 【¥100 per item】
How to Order: Please select “Wrapping Materials + Shopping Bag” on the cart page.

・Notes:
・Please perform the wrapping and tag removal yourself.
※If the delivery address differs from the purchaser or for certain boxed items, we will handle it on our end.*
・The type and size of materials will vary depending on the product and will be selected by our staff.
・Some boxed items (e.g., Tabi shoes, teacups, teapots) cannot be wrapped together with other products.
・Wrapping materials will be included up to the number of items ordered.
・Some materials may arrive with fold marks.
・You may receive materials in different designs or fabrics depending on availability.

Orders for Noshi Paper Wrapping + Shopping Bags [¥200 each]
＜How to Order＞
Please select “Noshi Paper Wrapping + Shopping Bag” on the cart page.
＜Notes＞
・The type and size of wrapping materials may vary depending on the product.
・Some boxed items (such as tabi shoes, teacups, or teapots) cannot be wrapped together with other products.
・Certain large items (such as haori coats) are not eligible for noshi wrapping.
・For joint name engraving, please select “Other” and separate the names with a slash “/”. (e.g. Sato／Yamada)
・Number of noshi wrapping sets and shopping bags provided will not exceed the number of items ordered.
・Wrinkles or creases may occur.
・You may receive wrapping materials of different textures or designs.

We accept returns only for unused items.
If you wish to return a product, please contact us within one week of receiving your order.
※Non-returnable items: SALE items / food products / sanitary items / made-to-order items / items returned after the return period / used items, etc.
※ For returns due to customer preference, shipping and refund handling fees will be borne by the customer.
※ For orders paid by Cash on Delivery (COD), refunds will be made via bank transfer or registered cash mail (handling fee: ¥600).
※ As of October 1, 2020, our exchange service has been discontinued. Please use the following method instead:
　・Return unwanted items and place a new order for the desired ones.
　・Order multiple items together → after receiving them, return the ones you do not wish to keep.

If it is within 15 minutes of placing your order, you can cancel it yourself via the “Order Confirmation Email” or the “My Account” page. If you need to change the shipping address or forgot to add gift wrapping, please cancel the order once and place a new order. After 15 minutes, as a general rule, we are unable to accept order cancellations or changes due to customer convenience.

By registering as a member, you can enjoy more convenient shopping features such as viewing your order history, saving time by skipping information entry for future purchases, and earning reward points.
※ No registration fee or annual fee
※ Guest checkout (purchase without member registration) is also available

There are several ways to register as a new member.

＜How to register before shopping＞

Click “New Member Registration” on the “My Account” page displayed on the screen.

Enter the required information and click “Register”.

＜To register while in the cart＞
1.Add items to your cart, click “Proceed to Checkout”, then click the “Log In” button.
2.Click “Create a New Account.”
3.Enter the required information and click “Register.”
※Once your order is placed, you cannot change whether it was made as a member or a guest.

When logged in as a member, you will earn 1 point for every ¥100 spent.
Points can be used for future purchases at a rate of 1 point = ¥1.

※ There is no upper limit on the number of points you can use.
※ Points are awarded the day after your order is shipped.
※ You must be a registered member to earn and use points.

＜Register from the TOP page＞

Scroll to the bottom of the “TOP page”.

Enter your email address and click the registration button.

＜Register during member registration＞

Access the “My Account” page.

Check “Receive email newsletters”.

＜Register when purchasing a product＞

Add the product to your cart and click the “Proceed to checkout” button.

Check “Receive updates from SOU・SOU (email newsletter)” located below the email address input field.

Please click “Unsubscribe from Newsletter” at the bottom of any email.
※ It may take some time for the unsubscription to be processed, so you may continue to receive newsletters for a few days after updating your preferences.

You can submit reviews from each product page, the member page, or the review request email.
※ Review request emails are sent approximately two weeks after shipment.
If you purchase and submit a review while logged in as a member, you will receive points for each review submitted: 【50 points = 50 JPY】 per review.

＜Important Notes＞
・Only products purchased from our netshop are eligible for review submission.
・Only one review per product is allowed.
・Depending on the content of the review, points may not be awarded and/or the review may not be published.
・Please note that it may take approximately one month for reviews to be reflected.

Click「Customer Reviews」to view reviews.

By clicking the “Favorites (heart icon)” button on each product page, you can add the item to your favorites.
Items you have added can be viewed as a list from the “Favorites List” in the menu at the top right (top left on smartphones), and you can add them directly to your cart.

For sold-out items that are scheduled to be restocked, you can sign up for a Restock Notification Email by clicking the “Notify Me When Available” button on the product page.
Once the item is restocked, a restock notification will be sent to the email address you registered on the notification page.

※ If restocking plans change and the item is no longer expected to be restocked, no notification will be sent.
※ The restock notification does not guarantee item availability or purchase. Please check the email and purchase directly from the product page.
※ Some items are very popular and may sell out immediately after sales begin.
※ If fewer than five items are restocked, no notification will be sent.
※ Once a restock notification has been sent, your subscription for that item will be automatically canceled. If you wish to receive future notifications for the same item, please sign up again.

We regularly distribute coupon codes through seasonal campaigns and our daily live streams, allowing you to shop at a discount. No membership registration is required—just use the codes easily when shopping.
＞Watch our daily live stream with a 5% OFF coupon here

※Please make sure the discount is applied before confirming your order.
※Check for any input errors such as full-width/half-width characters or spaces.
※We cannot apply the coupon after the order is completed, even if you contact us later.
※Coupons cannot be reissued.
※Multiple coupons cannot be used together.